FLEXIBLE, FAIR & TRANSPARENT
Cancellation & Refund Policy
Cancellation conditions depend on the selected tour, notice period and supplier commitments. The terms shown before payment form part of your booking.
Last updated: September 2026
Everything, Clearly Explained
Use the sections below to understand the policy. Every heading and paragraph can be edited directly in Elementor.
01
Your tour-specific cancellation terms
The cancellation window and any refundable amount applicable to your reservation are displayed on the tour page, quotation or booking confirmation. Tour-specific terms take priority where they differ from this general policy.
02
How to request a cancellation
Send your booking number and cancellation request to info@egyexcursions.com or WhatsApp +20 10 1250 8034. A cancellation becomes effective when our team confirms receipt in writing.
03
Refund calculation
Any approved refund is calculated after deducting non-refundable supplier commitments, entrance tickets, permits, payment-processing costs or services already provided. We will clearly explain any deduction that applies.
04
Late cancellations and no-shows
Late cancellations and failure to attend at the confirmed time may be non-refundable where guides, vehicles, tickets or other services have already been reserved. Contact us immediately if your flight or arrival is delayed so we can try to help.
05
Date changes
Where available, changing the date may be possible instead of cancelling. Date changes depend on availability and may involve a price difference or supplier charge. The new date is confirmed only after written approval.
06
Weather, closures and safety
If a service cannot safely operate because of severe weather, official restrictions, site closure or another unavoidable event, we may offer a revised itinerary, alternative date, travel credit or refund depending on recoverable supplier costs and the circumstances.
07
Cancellation by Egy Excursions
If we cancel a confirmed service and cannot provide a suitable alternative, you will receive a refund for the affected service. We are not responsible for unrelated costs such as flights, visas or accommodation unless required by applicable law.
08
Refund method and timing
Approved refunds are returned to the original payment method whenever possible. Processing time depends on the payment provider and your bank; international or card refunds may take additional business days to appear.
09
Non-refundable items
Some tickets, permits, promotional rates, custom arrangements and supplier services may be marked non-refundable before payment. These amounts cannot normally be recovered after confirmation.
10
Need help?
Contact our team before cancelling. We may be able to change the date or adjust the itinerary and preserve more of your booking value.
Questions Before You Book?
Speak directly with our local team for clear, personal assistance.